ENTERTAINMENT RESOURCES COMMUNITY 80's GEAR


Ask Eddie

Our VIP Members and special guests often have questions or problems that Eddie needs to solve. Below are the most common. If you have a question that can't be solved here, please e-mail Eddie.

If I need information about something about the '80s, can The '80s Server help?

You could always ask Eddie, read "Ask Eddie," or your question at On Board, The '80s forum. Those guys have all the inside information from our favorite decade and they would love to share it with you! Who knows, maybe you will have something to share too!

Why are some areas of The '80s Server only available through subscription?

The '80s Server is a not-for-profit organization that supports our site through subscriptions and advertisements. Currently, approximately 40 percent of our site is "under subscription" and contains no advertising. The other 60 percent is free and contains advertising.

The '80s Server was built in 1995 and was sold to Metropolis in order to cover the costs of a) the servers, b) the bandwidth and c) the staffing it takes to research, write, create graphics and handle customer service issues and questions. To help defray the costs that Metropolis incurs for the servers, bandwidth and staffing, we accept advertisements and encourage our loyal surfers to become '80s Server VIP Subscribers. The subscriptions and advertisements in no way cover the costs, but they do help pay our monthly bills!

In return, we offer subscribers several unique e-mail addresses, games to play and information to research. To learn more about the benefits of membership, go to this page.

Why are we a not-for-profit organization? Because our goal is not to make money with this site, but to learn how to program, run a commercial site, market and handle customer service ... something that we can use at our other sites that are run for a profit.

How do I access these VIP areas? How do I join?

To access our VIP content, you will need to subscribe to The '80s Server and become a VIP Member. Subscription rates are $4.95 for the first month and $3.95 for subsequent months, or $39.95 per year. You may subscribe to The '80s Server by clicking here and following the instructions.

How do I change my account information?

To change your address, your credit card information, your e-mail address or even your membership type ... go to the account manager.

How do I cancel my account?

To cancel your account, you must go to the account manager and cancel. Make sure to keep a receipt of your transaction in case your credit card is charged in the future.

I became a member today but don't like the service. I would like a refund.

There are no refunds to The '80s Server (but yearly members do receive a pro-rated refund if they cancel before the end of their subscription year) as is stated in the Terms and Conditions that every member accepts upon joining. Many people would like to sign up to The '80s Server to get the information they want and then get their money back. This rule was set after we discovered a pattern to these enrollments and refund requests. If you do not want to risk the $4.95 for the first month of membership, then please do not enroll.

I am a member and I joined for a specific game/some information that I can no longer access because of my computer. Can I get a refund?

Again, there are no refunds to The '80s Server (see answer above). You can send our technical experts a Problem Report, and they can walk you through the problems so you can again access your favorite features of The '80s Server.

Why is it that my login doesn't work when I try to access VIP areas?

Make sure that you are typing your '80s Server VIP password exactly as you entered it when you registered. Usernames and passwords are case sensitive. For example, "Cyndi" and "cyndi" and "CynDi" are all considered to be distinct user names. Also make sure that you are not entering your game login information, as it is separate from VIP logins and passwords. See the following question for more information.

I'm a VIP Member. Can I use my VIP login to play Daily 100, Risky Business, or Freeze Phraze?

Yes. These games all keep score and thus, in order for us to rank and show your score, you are required to log in before you play. You only need to log in at one game, the first time you play, to be a valid user for all scorekeeping games. Just enter your VIP login information when a gray dialogue box pops up.

I have a Game Membership, not a VIP Membership!  Can I play these scorekeeping games?

Because it is not necessary to have a VIP login to have a Game login, non-subscribers must register at one of the games before playing the first time. You may choose any available username and password for your Game login. Entering this information before each time youplay will allow us to keep an accurate record of your score too!

What do I do when The '80s Server has an incorrect answer in one of their games or a mistake somewhere in the web site?

E-mail us we will investigate and get back to you with a solution, or at least an answer, as soon as possible!

Please include the following information: Your real name, your VIP username (If you are a VIP member), username for scorekeeping games (If the problem has to do with a game), and a concise description of the problem. To further help us to assist you quickly, please include the word, "Problem" somewhere in the subject line of your e-mail. Thank you for your cooperation!

What is a cookie?

A cookie is a bit of information that your browser stores in a file on your hard drive. Our login process sends a cookie to your browser. This information helps The '80s Server recognize you so that you do not have to enter your login information unless you are a VIP. If you are a VIP, you still need to enter your VIP login ONCE each time you visit The '80s Server.

Does the cookie store personal information about me?

No, not really. Basically,it's just your login and some of your score information. Oh, and by the way, yourinformation is safe with us. We do not share this with anyone. Though the information is not personal,it is yours, and it will stay that way. We promise!

Can I use my computer at work and my computer at home to access The '80s Server?

Of course! If you register at work first, you'll just need to enter your login information once when you get home. Then you'll be all set with a separate cookie on each computer!

What will that do to my game scores?

The specific score is stored on The '80s Server. Only basic scoring info is stored in your cookie.

My spouse and children also play the games on The '80s Server. Can they have separate logins?

They can have accounts cascading off the main account. To set up an additional account for another family member, do so on the
registration page. This is also where you can switch to a different user.

How many logins can I have?

The way we have it set up now, it would be difficult to ever run out of logins. However, if this ability is abused, a limit will be set. Please try not to bog down our system.

I don't remember my VIP username and/or password?

By entering the e-mail you gave us when you subscribed, you can find out your VIP username and password. Just click here!

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